Crafts at Cardew are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Crafts at Cardew
Newton Road
Bovey Tracey

Devon
TQ13 9DX
United Kingdom
Phone: 01626-832172
Fax: 01626-834773
Email: sharon@craftsatcardew.co.uk
VAT Registration Number: GB 837 8858 61

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. You may send your credit card information via phone, fax, snail mail or over the Internet, using HSBC secure ePayment.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Providing we have the goods in stock we normally aim to send out orders within 72 hours except where a public holiday falls within this period. We have most items in stock except new limited editions which may be sold prior to manufacture

It is the customer's responsibility to ensure correct delivery details are supplied at the time of purchase, as we cannot be liable for non-delivery of shipments due to incorrect delivery details being supplied to us. Should shipments be returned to us because of delivery failure, we reserve the right to charge the customer for re-shipment of the goods.

We require a signature for all shipments and it is the customer's responsibility to ensure there is somebody to accept delivery of the parcel. Where a customer has authorised the courier to leave the parcels without a signature, any shipments which are lost or damaged after being left in this manner are the customers responsibility.

Delivery charges for international destinations are calculated on an individual basis to ensure the most efficient rates are achieved. To place your order, please contact us directly by telephone on +44 1626 832172, fax +44 1626 834773 or email us at enquires@cardewclub.com

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

For orders made from the UK or the European Union, 17.5% VAT is added. For orders from outside the European Union VAT will not be charged.

For Export orders, any import duty or local tax due is the responsibility of the purchaser/recipient, unless otherwise stated.

Credit card payments are handled using the "Secure ePayments service from HSBC.

We hope that all our customers will be happy with the goods that they have purchased. However, if you are not entirely satisfied with the items you have purchased, please notify us with in 7 days.

Any damages should be indicated on couriers receipt, and must be reported to us within 3 days of receipt.

We reserve the right to request a photograph or return of damaged or faulty items.

Any goods, other than faulty/damaged items returned will be subject to a 20% restocking and administration charge. Refunds due will be for merchandise only, minus any restocking and administration charge. Shipping costs and import duties will not be refunded, and return shipping costs are the responsibility of the customer.

All returns must be authorised by us and take place within 7 days of receipt. Goods must be unused and in their original packaging. Goods being returned from overseas may result in a customs charge so to avoid refusal please ensure you contact us first for return instructions.

For faulty/damaged items we will arrange collection in most cases.

If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)1626-832172 or fax us on +44 (0)1626 834773 or write to us at Newton Road, Bovey Tracey, Devon, TQ13 9DX, United Kingdom.

Crafts at Cardew do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm